“I really can’t praise Twist enough. What I think is it’s all about attitude. Some people start a relationship as a confrontation, sometimes friendly sometimes not. Twist somehow puts you on the same side from the beginning and that gets your trust. It’s something I wish others would learn because it would save such a lot of aggro. For me it was the Twist visits programme that did it. We went to a care home to meet the manager and see how it was run. They offered me a job before I had even asked for it! There’s another lesson there about attitude, because what the manager said to me was she could look at CVs and certificates but what she really wanted to know was ‘Is this someone I could work with?’ You would never convince an employer to take you on unless you feel good about yourself.”